What data is collected?
Kat Klerks only collects and processes personal data you provided to us, such as your name and surname, e-mail address, shipping and billing addresses, phone number, payment details, and order information.
Why is the data collected?
The collected data is used to
-register your account.
-take your orders, process your payments and deliver the products you have purchased.
-provide you with information, products and services you requested.
-provide you with help and assistance via our customer services.
-provide you with personalized marketing and information about our products and/or services.
-personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.
-for statistical research and analytics.
Under GDPR, Kat Klerks must have a valid legal basis to process your data. In most instances, the data will be processed because we have a contract with you e.g. to deliver your purchases, or to provide you with other services you have requested. Also, your personal data will be used to send you sales and marketing communications that Kat Klerks believes may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where Kat Klerks has a legitimate interest in communicating with you. You can opt out of sales and marketing communications from Kat Klerks at any time.
How is the data collected?
Kat Klerks collects data that you voluntarily provided us via our website, e-mail, social media or any other medium.
Data is also collected by using cookies. Cookies are text files containing small amounts of information which are stored on your computer by the website you visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website and help them remember certain information about you.
Who will process the data?
Your personal data will be processed by Kat Klerks, having its registered office in Amsterdam and registered at the Chamber of Commerce under filing number 69168873, as the data controllers.
Kat Klerks may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after an evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.
Kat Klerks bases its processing of your data on several legal grounds. When you purchase our products, Kat Klerks needs your personal data to fulfil our contract with you. Kat Klerks further relies on your consent, our legitimate interests as a business or process your data if we need to comply with a legal obligation.
How long do we store the data?
Kat Klerks will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing.
Under the law, you have the right to:
-know what personal data of yours Kat Klerks is processing, where that data came from and how that data is used.
-ask Kat Klerks to update, correct or supplement your data.
-withdraw consent for processing for a specified purpose.
-ask Kat Klerks to delete your data.
-limit the processing of your data.
-ask Kat Klerks to supply the personal data hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.
You can exercise these rights at any time sending Kat Klerks an e-mail.
Third party apps/tools
Djanou Ferrier: website development
Google Analytics: statistical analysis
Mollie: financial transactions
PayPal: financial transactions
SendCloud: shipping solution
WooCommerce: e-commerce solution
WordPress: website development
Questions and exercising rights
10.1 Kat Klerks is not held to follow up on any obligations towards the Customer if they are restricted in that as a result of circumstances for which they cannot be blamed by law, nor by virtue of the law, an act in law or traffic notions.
10.2 During the period the force majeure lasts, Kat Klerks can hold the obligations from the agreement in abeyance. In case the force majeure lasts longer than a period of thirty (30) days, the Customer as well as Kat Klerks are entitled to resolve the agreement, without any obligation to reimburse damage suffered by the other party.
11.1 In the event that Kat Klerks is held liable, every liability is limited to – maximum- the invoice value of the agreement, at least to that part of the agreement the liability relates to.
11.2 Kat Klerks is only liable for immediate damage. With immediate damage is exclusively meant:
– The reasonable costs, to determine the cause and the size of the damage, for as far as the determining relates to damage in the sense of these terms.
– The possible reasonable costs made to have the deficient performance of Kat Klerks answered to the agreement, for as much as they can be imputed to Kat Klerks.
– Reasonable costs, made to prevent or limit damage, for as far as Customer demonstrates that these costs have lead to limit immediate damage as meant in this article.
11.3 Kat Klerks excludes every liability for indirect damage suffered by the use of products supplied by Kat Klerks, with the exception of situations in which the damage can be directly blamed to wilful intent or gross negligence on the side of Kat Klerks, its management and/or managing staff.
11.4 Kat Klerks in any case is never liable for the following loss items: Consequential damage, loss profit, lost savings and damage by business interruption.
Applicable law and litigations
12.1 Dutch law exclusively applies to all legal relations Kat Klerks is a party in. The applicableness of the CISG is excluded.
12.2 The Customer and Kat Klerks will not appeal to a Judge until after they have done the utmost to settle a dispute in mutual consultation.
12.3 Unless otherwise determined by rules of mandatory law, firstly the Judge in Amsterdam is entitled to be informed of differences between Kat Klerks and the Customer.